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NCC To Tackle Data Depletion, Unauthorized Deductions

The Nigerian Communications Commission (NCC) has said, it is  stepping up efforts towards protecting the consumers against cases of data depletion and wrong deductions of consumers’ credit through an ongoing forensic audit instituted by the Commission to ensure maximum protection for consumers.

This was revealed in a statement by the Executive Vice Chairman of the NCC, Prof. Umar Danbatta, when he received Man of the Year 2020 Award from ‘MoneyReport magazine’ recently in Abuja.

Prof. Umar Danbatta; Executive Vice Chairman of the NCC.

This measure the NCC say, is against the backdrop that Mobile subscribers in Nigeria have been on the receiving end and are complaining a lot about how their data and credit are depleted as they  recharge.

The development calls for a thorough investigation by the regulators to ensure that consumers are not short-changed and that they receive value for their money.

The Commission stated that, “Consumer protection remains a key focus area of the Commission’s regulatory activities; it has accomplished significant improvements in this direction through various initiatives aimed at putting mobile operators on their toes to be more consumer-centric.

“The ongoing forensic audit, the Commission plans “to get to the bottom of why consumers are experiencing data depletion and the possibility of compensating them for wrong deductions, which may arise from short message service (SMS).

“We have instituted and we have insisted that despite the fall in data price, that forensic audit must go on and must be concluded and the outcome communicated to the CEOs of telecom companies.

“All operators will be made to comply with whatever directions that are given after the investigation with a view to ensuring maximum protection for telecom consumers.

“The Commission also launched the 622 Toll-free Number, which consumers can use to lodge and escalate service-related complaints to the Commission for resolution, stating that thousands of complaints have been successfully resolved since its introduction.”

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